Top Score for Philip Hunt
Ray White Commercial Tauranga’s Philip Hunt has received a perfect score from a customer survey following his sale of a commercial building on Waihi Road, Tauranga.
The tenanted freehold site was sold for $1.65 million and the result prompted purchaser Deborah Lee Davies to give Philip Hunt a 10 out of 10 score in a Ray White customer satisfaction survey.
As part of the Ray White customer experience strategy, feedback is sought from clients in an email survey and agents are given a net promoter score (NPS).
The NPS is a simple metric that represents how likely a client would be to refer the agent to other people with a 10 the highest score possible and an indication the customer would be highly likely to recommend the agent.
“The customer satisfaction program is about putting the customer at the heart of everything we do, and measuring how well we are servicing our customers,” said Ray White Director and CEO Dan White.
“We are using the program as a part of our Ray White customer experience strategy because we know that great customer service is intrinsic to business growth and profitability.”
In her glowing report, Deborah Lee Davies said: “Philip has been so helpful throughout our purchase, he goes above and beyond for his clients – he’s passionate, knowledgeable and so helpful.
“My brother and I are more experienced on the residential side of real estate, so this was a big purchase for us. But Philip was patient and considerate about our inexperience in the commercial area. He is very well informed and took us through every step during the process with exacting detail and allayed any concerns we had.
“Philip was very involved and invested in the sale and he had the integrity to have both parties interest and satisfaction at heart and the professionalism to carry that off. He also graciously shared contacts from his previous role as property manager which was a big help to us.”