Ray White Commercial Tauranga’s Victoria Han has received two perfect scores from a recent customer survey following her role in the sale of Tauranga commercial properties.
Victoria Han was given a 10 out of 10 score in a Ray White customer satisfaction survey for both the sale of a tenanted retail unit in the Tauranga CBD and from the purchaser of an industrial unit at Tauriko.
As part of the Ray White customer experience strategy, feedback is sought from clients in an email survey and agents are given a net promoter score (NPS).
The NPS is a simple metric that represents how likely a client would be to refer the agent to other people with a 10 the highest score possible and an indication the customer would be highly likely to recommend the agent.
“The customer satisfaction program is about putting the customer at the heart of everything we do, and measuring how well we are servicing our customers,” said Ray White Director and CEO Dan White. “We are using the program as a part of our Ray White customer experience strategy because we know that great customer service is intrinsic to business growth and profitability.”
Tauranga CBD buyer Candy Yan said of Victoria and Ray White Commercial Tauranga commercial and industrial specialist Philip Hunt: “During the whole process of purchasing the commercial building, we have received exceptional service from Victoria and Philip. Victoria’s very professional and helpful. As first time commercial investors, we knew nothing about the process but Victoria led us very smoothly through the whole process. I will definitely recommend Victoria and Philip to my friends and customers.”
Tauriko industrial unit buyer Henry He was full of praise for Victoria Han and Ray White Commercial Tauranga commercial and industrial specialist Michael McMichael.
“I am pleased that your esteemed Ray White and Victoria provided professional and friendly service for me,” Mr He said. “I also have to thank Michael McMichael whom I first met in 2014. He has now helped me have a nice beginning for my business in New Zealand.”
Victoria Han was born and raised in mainland China but has lived in New Zealand since she was a teenager.
“Victoria has a passion for real estate and her language skills makes her a tremendous asset to our team,” said Ray White Commercial Tauranga Principal Denis McMahon